Privacy Policy

How Cobalt Cypress LLC collects, uses, and protects your information.

Effective Date: March 31, 2026
Last Updated: March 31, 2026

This Privacy Policy describes how Cobalt Cypress LLC (“Cobalt Cypress,” “we,” “us,” or “our”) collects, uses, and shares information about you when you use our websites, products, and services, including Estimate Mirror (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

  • Create an account or register for our Services
  • Submit a contact or demo request form
  • Subscribe to communications or marketing
  • Contact our support team
  • Participate in surveys or promotions

This information may include your name, email address, phone number, company name, job title, and any message content you submit.

1.2 Information Collected Automatically

When you use our Services, we may automatically collect:

  • Log data (IP address, browser type, pages visited, time and date of visit)
  • Device information (operating system, device type)
  • Usage data (features accessed, actions taken within the service)
  • Cookies and similar tracking technologies

1.3 Information From Third Parties

We may receive information about you from third-party services you connect to our platform, or from our business partners, to the extent permitted by applicable law.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our Services
  • Process and respond to your inquiries and demo requests
  • Send transactional communications, including demo confirmations, service notifications, and account updates
  • Send marketing and promotional communications, where you have consented
  • Analyze usage patterns to improve product features
  • Comply with legal obligations and enforce our Terms of Service
  • Detect and prevent fraud or abuse

3. SMS Communications

If you provide your phone number and opt in to SMS communications, Cobalt Cypress LLC may send you text messages. We operate two distinct SMS message programs:

3.1 Transactional SMS

Transactional messages include demo confirmations, service notifications, and account updates. These messages are sent to facilitate your use of our Services and are separate from marketing communications.

3.2 Marketing SMS

Marketing messages include promotional offers and product updates. These messages are sent only if you have separately and explicitly consented to receive marketing communications.

3.3 SMS Opt-Out and Help

You may opt out of SMS messages at any time by replying STOP to any message. To receive help, reply HELP. Message and data rates may apply. Message frequency may vary.

3.4 No Sharing of SMS Consent

Your SMS consent and phone number are not shared with third parties for their marketing purposes. We do not sell, rent, or transfer your SMS opt-in data to any third party.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., cloud hosting, email delivery, CRM platforms) and who are bound by confidentiality obligations
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections
  • Legal Requirements: When required by law, court order, or government authority
  • Protection of Rights: When necessary to protect the rights, property, or safety of Cobalt Cypress LLC, our users, or the public

5. Data Retention

We retain personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Services, remember your preferences, and analyze usage. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our Services.

7. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to opt out of marketing communications at any time
  • The right to opt out of SMS messages by replying STOP

To exercise these rights, contact us at support@cobaltcypress.com.

9. Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@cobaltcypress.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the State of South Carolina, without regard to its conflict of law provisions.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Cobalt Cypress LLC
6650 Rivers Ave Ste 100
Charleston, South Carolina 29406
support@cobaltcypress.com